Already ordered? Please click here to log in.

Troubleshooting

Use the links here to jump straight to specific points, alternatively scroll down to go through all of our troubleshooting advice.

I am unable to progress beyond the Avatar selection screen / screen freezes

This is a problem with a security restriction of Flash when running on an intranet environment or the local machine. Please go to:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

and select "Always Allow" for the course to function. This will need to be carried out on all PCs accessing the course.

I cannot launch the course / I click the course link and nothing happens

Norton products can affect the launching of courses. Please check Pop-up settings within Norton and adjust accordingly.

Instructions for disabling Pop-up blockers for different toolbars:

Google Toolbar:

If the Google Toolbar is blocking a pop-up you want to view, there are three ways to disable it:

  1. To let a pop-up through on a one-time basis, press and hold the "Ctrl" key as you click on a link.
  2. The Google pop-up blocker can also remember certain sites) and allow them to launch pop-up windows. This will allow you to have pop-up blocker enabled for all other web sites that are not listed as exceptions. To add the site to your list of permitted sites, point your web browser to the home page. Once you are on this page, click on the pop-up blocker button in the Google Toolbar. When you do so, the pop-up blocker button will change to notify you that pop-ups are now allowed from the site that you are currently viewing.
  3. To completely disable the pop-up blocker, click the "Options" button in the Google Toolbar and un-check the checkbox next to "Pop-up Blocker" in the "Navigation" section. If you do not see an "Options" button on the Google Toolbar, click on the Google logo button and select "Options..." from the resulting drop-down menu.

Yahoo Toolbar:

If Pop-Up Blocker is blocking a site, there are three ways to override it:

  1. Press and hold the "Ctrl" key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.
  2. Turn off Pop-Up Blocker by clicking on the Pop-Up Blocker menu and un-checking the "Enable Pop-Up Blocker" option.
  3. Add the source of the pop-up window to your "Allowed List" by clicking the Pop-Up Blocker menu and selecting "Always Allow Pop-Ups From...". Then select the site from the "Sources of Recently Blocked Pop-Ups" list and click "Allow."

AOL Toolbar:

  1. Click "Settings" on the AOL toolbar.
  2. Click "Pop-Ups" in the "Essentials" tab.
  3. In the "Web Pop-Ups" tab of the "Pop-Up Control Settings" window, select "Allow Web pop-ups from these sites" from the available options.
  4. Enter "website address" and click "Add". Click "Save".

Technical Support Helpdesk

If you are still experiencing difficulties please contact our Technical Support Helpdesk. The quickest way to ensure your enquiry gets to the correct person is to email our helpdesk. They will ensure your enquiry is passed to the correct department.

Email: enquiries@lettsandlonsdale.co.uk or Tel: 015395 64914.